Privacy Policy

SEHOCAR C.A. (Tax ID: J-505628658), operator of Hotel Camino Real, located in Valera, Trujillo state, Venezuela, is responsible for the processing of personal data collected through this website and during the stay.

For privacy inquiries, contact us at: info@hotelcaminoreal.com.ve

When you make a reservation or check in as a guest, we may collect:

• Identity: full name, ID type and number (national ID, passport), nationality, date of birth, gender, marital status.
• Contact: email address, phone number, home address.
• Stay details: check-in/check-out dates, room type, number of adults and children, special requests.
• Origin: city/state of origin and transport method used to arrive.
• Payment: payment method and transaction reference (we do not store credit card data).
• Site usage: essential technical cookies required for the booking portal to function.

We use your data to:

• Manage your reservation and provide accommodation services.
• Comply with Venezuelan legal obligations: reporting to SAIME (mandatory guest registry every 8 days) and MINTUR (Unified Tourism Card).
• Send you reservation confirmations and stay-related communications.
• Improve our services and customer experience.

Processing is based on: (a) performance of the accommodation contract, (b) compliance with legal obligations under Venezuelan tourism and immigration regulations, and (c) your consent for non-essential communications.

Your data is stored on Supabase (cloud infrastructure with encryption in transit and at rest). Only authorized hotel staff can access it, according to their role: owner, admin, or receptionist.

We do not sell, rent, or share your data with third parties for commercial purposes.

This site uses essential technical cookies to maintain your session during the booking process. We do not use advertising tracking or third-party cookies.

You can configure your browser to reject cookies, although this may affect the booking portal's functionality.

You have the right to:

• Access: request a copy of the data we hold about you.
• Rectification: correct inaccurate or incomplete data.
• Erasure: request deletion of your data, unless there is a legal obligation to retain it.
• Objection: object to processing in certain circumstances.

To exercise these rights, email us at info@hotelcaminoreal.com.ve with your name and ID number.

We retain your data for as long as necessary to fulfil the purposes described and comply with applicable legal obligations (minimum 5 years for accommodation records under Venezuelan law).

We may update this policy occasionally. The current version will always be available on this page with the last updated date.